# OpsVera

> OpsVera builds custom AI agents that take over repetitive back-office operations for mid-market
> companies, starting with supply chain and logistics. Agents read unstructured input (email, PDFs,
> scanned documents), extract and interpret the data, act inside the client's real systems (ERP, OMS,
> accounting), log every action, and escalate anything uncertain to a human for approval before it
> touches production data.

Website: https://opsvera.work
Contact: hello@opsvera.work
Primary call to action: a 30-minute live workflow call with the engineer who would build the agent.

## What OpsVera is

A custom AI agent build shop with reusable reliability infrastructure underneath. Not a chatbot, not a
no-code automation platform, not a self-serve SaaS product. Each engagement produces a production
system that runs one real operational workflow end to end, with a human approval gate wherever trust
has not yet been earned and a full audit trail for every action.

## Who it is for

Mid-market companies of roughly 10-200 employees, worldwide. Marketing effort is concentrated on the
Middle East, Europe and the United States, but the service is available to companies in any region.
Typical customers are:
freight forwarders, third-party logistics providers, direct-to-consumer brands with real logistics
operations, and trade / import-export companies. The buyer is typically an operations lead or an
accounts-payable / finance lead who personally owns the manual workflow.

## Core workflows automated

1. PO to order entry — reads purchase orders arriving as email or scanned PDF, extracts header and
   line items, creates the order in the client's OMS or ERP, holds low-confidence fields for approval.
2. Invoice to PO matching — matches incoming invoices against open purchase orders on vendor, totals
   and line items; clean matches post automatically, variances route to a person with both values shown.
3. Shipment status auto-reply — reads order-status enquiries however they are phrased, looks up live
   status, and drafts or sends a customer-ready reply according to the client's approval rules.
4. Exception routing — the trust layer across all workflows: the client defines what counts as an
   exception, and each one is routed to a named owner with the source document and the reason it stopped.

## How OpsVera differs

- Custom-first, generic-later: the workflow is built around the client's actual process, systems and
  field names. Patterns are productized only after being built three or more times.
- Vertical credibility: the team has spent years building and running the order management and
  fulfilment systems that large trading and logistics businesses depend on.
- Reliability engineering as a feature: idempotent execution so the same document cannot be processed
  twice, deterministic state transitions, complete audit logging, and database-level tenant isolation
  from the first line of schema.
- Human-in-the-loop by default: approval gates start closed and are loosened only with the client's
  explicit sign-off, never the reverse.
- Founder-led technical sales: the person who builds the agent is the person on the discovery call.

## Engagement and pricing model

A one-off build fee scoped per workflow and quoted as a fixed figure after a 30-minute discovery call,
plus a monthly retainer covering hosting, monitoring, maintenance and iteration. Price depends on the
number of systems integrated, the complexity of the input documents, and the complexity of the approval
logic. The first engagement is structured as a pilot with every write gated by a human. No published
tiers, because there is no self-serve product.

## Security posture (stated accurately)

Tenant isolation at the database level. Full audit logging of every read, extraction, confidence score,
rule decision, approval and write. Encryption in transit and at rest. Regional hosting per client.
OpsVera is NOT SOC 2 or ISO 27001 certified as of this writing and does not claim to be; it is building
toward those controls and will publish certification with a date once obtained.

## What OpsVera does not offer

Self-serve signup, a free trial, a customer-facing dashboard on the marketing site, multi-language
support, or online checkout. Every conversion path leads to a booked call.

## Key pages

/                                   What OpsVera does, the agent panel, the custom-first difference
/how-it-works                       Discovery, scoping and build, gated pilot, production
/agents                             The four reference agents, each with a detail page
/industries/supply-chain-logistics   The primary vertical and why it was chosen
/use-cases                          Problem-framed index of automatable workflows
/pricing                            Build fee plus retainer, and what moves the number
/security                           Isolation, audit logging, failure behaviour, certification status
/about                              Founding story, founder background, operating beliefs
/compare/zapier-vs-opsvera          Where trigger-based automation is the better choice, and where it is not
/contact                            Book a 30-minute workflow call