Shipment status auto-reply agent
Reads “where’s my order” emails however they’re phrased, looks up live status, and drafts a customer-ready reply. On-time answers can send unattended; delays always show a person first.
See this on your workflowShipment status auto-reply agent
watching support@ · 27 today
ops@midlandretail.co.uk
plain email · 1 thread
- Intentorder status enquiry98%
- Order ref8821399%
- Current statusin transit · DXB → LHRlive
- ETA2026-08-29 (was 08-27)delayed
Draft ready
Reply written in your tone with the new ETA and the reason. Your rule: delays are never auto-sent.
14:19:08 read · 14:19:09 lookup ok · 14:19:09 gate=hold(delay) · draft saved
- Outlook
- Zendesk
- carrier APIs
- + your in-house OMS
Nothing here ships as-is.
Your field names, your SKU resolution rules, your approval thresholds, your escalation owners, your systems. What's reused from build to build is the reliability machinery underneath — idempotency, retries, audit, tenant isolation — which is exactly the part you shouldn't be paying to reinvent.